Return & Refund Policy

Last updated: August 2026

This Return & Refund Policy covers all sample, wholesale and custom lighting orders placed with BOSHANGMEI Decor. Since most of our lighting products are custom‑made or manufactured‑to‑order, our return terms differ from retail consumer goods.

1. Non‑returnable Custom‑made Orders

All OEM, ODM and custom‑designed products, specially produced according to your drawings, sizes or requirements cannot be returned or refunded once mass‑production has started.

2. Quality‑related Claims

Please inspect your goods immediately upon arrival. If you receive products with factory‑caused quality defects, you must send us clear photos and videos of damaged items within 7 working‑days after receiving the cargo. We will review your evidence and offer solutions including free replacement, partial discount or compensation. We do not accept unauthorized returns without prior written agreement from our sales team.

3. Damages caused during transportation

Damage caused in transit by shipping carrier is not our factory’s responsibility. We suggest buyers buy cargo insurance to cover transport risks. Claims for transit damage need to be submitted by the buyer directly to the freight company.

4. Cancellation Policy

‑ You may cancel your order before production begins and receive a deposit refund. ‑ Once sample‑making, mold‑opening or mass‑production has commenced, cancellation is not allowed, and deposit will not be refunded.

5. No‑reason Return

Ready‑made standard catalog items without custom changes may be discussed for return on a case‑by‑case basis. Buyer will bear all return‑shipping costs.

6. Contact

All return‑related requests must be sent to our sales email or WhatsApp for official review.